Matson Honored With Seventh Consecutive Quest for Quality Award
OAKLAND, Calif.--(BUSINESS WIRE)--Sep. 2, 2009--
Matson has been honored for the seventh consecutive year with Logistics
Management magazine’s annual Quest for Quality award in the Ocean
Carrier category. The annual survey is regarded in the transportation
and logistics industry as the most important measure of customer
satisfaction and performance excellence. Transportation service
providers are rated by customers on five key criteria: on-time
performance, value, customer service, information technology and
equipment operations. Matson will be presented with the award on
September 23 at the Quest for Quality awards dinner in Chicago, which
coincides with the Council of Supply Chain Management Professionals
(CSCMP) Annual Conference.
Matson was ranked the number one carrier for on-time performance in the
survey. The distinction has been further underscored by Drewry Shipping
Consultants, which has consistently rated Matson as one of the world’s
most reliable carriers. In a recent report, Drewry for the first time
showed the long-term on-time performance of the top carriers; over the
last 10 quarters, Matson ranked number one with an on-time percentage of
91 percent.
“Matson is very proud to have been honored seven years in a row with
this prestigious award,” said Matt Cox, president. “It underscores our
solid track record in consistently delivering modern, reliable ocean
transportation services of superior quality and value. While Matson
conducts its own customer satisfaction surveys regularly to maintain
timely and customized feedback, the results of this survey reflect our
overall standing in the national transportation industry. We are
particularly gratified to receive high marks for on-time performance and
customer service, which are key components of Matson’s service
offerings. The honor is also a very strong reflection of the
across-the-board effort by all at Matson to sustain our reputation as a
quality carrier and leader in Pacific shipping.”
According to the publication, a near record number of over 6,400 readers
participated in the 2009 survey. The high participation rate has made
the Quest for Quality annual survey the premier benchmark study for
logistics and transportation quality service over the past 26 years.
Matson provides ocean transportation services to Hawaii, Guam, China and
Micronesia, as well as logistics services through its subsidiary, Matson
Integrated Logistics. Matson is a wholly owned subsidiary of Alexander &
Baldwin, Inc. of Honolulu (NYSE:ALEX).
Source: Matson
Matson
Jeff Hull, 510-628-4534 (Public Relations)
JHull@matson.com